Généralement, les experts n'arrêtent pas de rechercher les Q&As plus proches que test Certification. Les documentations offertes par les experts de Pass4Test peuvent vous aider à passer le test Certification. Les réponses de nos Q&As ont une précision 100%. C'est facile à obtenir le Certificat de HDI après d'utiliser la Q&A de Pass4Test. Vous aurez une space plus grande dans l'industrie IT.
Les experts de Pass4Test profitent de leurs expériences et connaissances à augmenter successivement la qualité des docmentations pour répondre une grande demande des candidats, juste pour que les candidats soient permis à réussir le test HDI HD0-400 par une seule fois. Vous allez avoir les infos plus proches de test réel à travers d'acheter le produti de Pass4Test. Notre confiance sont venue de la grande couverture et la haute précision de nos Q&As. 100% précision des réponses vous donnent une confiance 100%. Vous n'auriez pas aucun soucis avant de participer le test.
Pass4Test vous offre un choix meilleur pour faire votre préparation de test HDI HD0-400 plus éfficace. Si vous voulez réussir le test plus tôt, il ne faut que ajouter la Q&A de HDI HD0-400 à votre cahier. Pass4Test serait votre guide pendant la préparation et vous permet à réussir le test HDI HD0-400 sans aucun doute. Vous pouvez obtenir le Certificat comme vous voulez.
Dans cette époque glorieuse, l'industrie IT est devenue bien intense. C'est raisonnable que le test HDI HD0-400 soit un des tests plus populaires. Il y a de plus en plus de gens qui veulent participer ce test, et la réussite de test HDI HD0-400 est le rêve pour les professionnels ambitieux.
Pour vous laisser savoir mieux que la Q&A HDI HD0-400 produit par Pass4Test est persuadante, le démo de Q&A HDI HD0-400 est gratuit à télécharger. Sous l'aide de Pass4Test, vous pouvez non seulement passer le test à la première fois, mais aussi économiser vos temps et efforts. Vous allez trouver les questions presque même que lesquels dans le test réel. C'est pourquoi tous les candidats peuvent réussir le test HDI HD0-400 sans aucune doute. C'est aussi un symbole d'un meilleur demain de votre carrière.
Le test HDI HD0-400 est l'un très improtant dans tous les tests de Certification HDI, mais c'est toujours difficile à obtenir ce Certificat. La présence de Pass4Test est pour soulager les candidats. L'équipe de Pass4Test peut vous aider à économiser le temps et l'éffort. Vous pouvez passer le test sans aucune doute sous l'aide de notre Q&A.
Code d'Examen: HD0-400
Nom d'Examen: HDI (HDI Qualified Customer Support Specialist)
Questions et réponses: 120 Q&As
HD0-400 Démo gratuit à télécharger: http://www.pass4test.fr/HD0-400.html
NO.1 What is the best description of your role in supporting customers?
A. Ensure that the customer complies with the SLA.
B. Manage the customer expectations.
C. Pass all customer inquiries to level 2 support.
D. Resolve all customer incidents without escalation.
Answer: B
certification HDI HD0-400 HD0-400 examen certification HD0-400 HD0-400 examen
NO.2 Which statement best describes a team?
A. A team is a forum for creativity and self expression.
B. A team is a group of people working to accomplish the same goals.
C. A team is a group of strong personalities.
D. A team is an open, honest environment.
Answer: B
HDI examen HD0-400 examen HD0-400 HD0-400
NO.3 How can active listening help you?
A. Active listening helps to build a wider knowledge base for the organisation.
B. Active listening improves overall performance against SLAs.
C. Active listening increases the customer level of satisfaction.
D. Active listening reduces the need for you to talk all day.
Answer: C
certification HDI HD0-400 examen HD0-400 examen certification HD0-400
NO.4 Which statement best describes the concept of teamwork?
A. Teamwork involves competing with others to prove you are the best.
B. Teamwork involves having all team members participate.
C. Teamwork involves keeping ideas to yourself in case they do not work.
D. Teamwork involves working separately to achieve personal goals.
Answer: B
HDI HD0-400 HD0-400 HD0-400 examen HD0-400 examen
NO.5 Which of the following is most likely to be a barrier to communication?
A. The customer ability to use self-help systems.
B. The customer previous experience with the Support Centre.
C. The customer position in the business.
D. The level of support provided by the Support Centre.
Answer: B
HDI HD0-400 HD0-400 HD0-400 examen
NO.6 What is the most important reason for using customer satisfaction surveys?
A. Customer satisfaction surveys allow customers to say what they really think without
offending Support Centre staff.
B. Customer satisfaction surveys help to determine if customer service expectations are
being met.
C. Customer satisfaction surveys provide an accurate set of management reports on SLA
performance.
D. Customer satisfaction surveys provide information that can be used to assess blame
for problems.
Answer: B
HDI certification HD0-400 certification HD0-400 HD0-400 examen
NO.7 What is a best practice for negotiating with Certkiller .com?
A. Look at the problem from the customer perspective.
B. Only provide a service that is included in the SLA.
C. Strictly follow the Support Centre policies.
D. Transfer the customer to your supervisor if they disagree with you.
Answer: A
HDI HD0-400 examen HD0-400 certification HD0-400 HD0-400
NO.8 What is a best practice for dealing with an abusive customer?
A. Ignore the customer language.
B. Maintain your professionalism.
C. Show empathy and sympathy.
D. Use your active listening skills.
Answer: B
HDI examen HD0-400 examen HD0-400 examen
NO.9 What behaviour should be avoided when talking with Certkiller .com on the telephone?
A. Addressing the customer by name.
B. Asking the customer technical questions.
C. Telling the customer to hold.
D. Using terms of endearment.
Answer: D
certification HDI HD0-400 examen HD0-400
NO.10 Which statement best describes your role in the incident management process?
A. Conduct customer satisfaction surveys for each incident.
B. Escalate all incidents to other groups.
C. Log and document all incidents.
D. Resolve each incident to the customer satisfaction.
Answer: C
HDI certification HD0-400 HD0-400 HD0-400 certification HD0-400 certification HD0-400
NO.11 Your help desk/support centre wishes to become a model for best practice, what is one of
the main sources of excellent information and advice to help achieve this?
A. A web master magazine.
B. Senior management meetings.
C. Knowledge Centred Support.
D. The marketing department.
Answer: C
HDI HD0-400 HD0-400 examen HD0-400 examen certification HD0-400 HD0-400
NO.12 Which is a best practice for dealing with stress?
A. Drink more water.
B. Ignore the stress.
C. Take short naps when you can.
D. Talk to someone about your concerns.
Answer: D
certification HDI HD0-400 certification HD0-400 HD0-400 examen
NO.13 Which statement best describes a problem?
A. A problem is a group of incidents that recur occasionally.
B. A problem is a group of incidents with different symptoms.
C. A problem is a significant incident with an unknown cause.
D. A problem is a single incident with a known solution.
Answer: C
certification HDI HD0-400 HD0-400 examen HD0-400
NO.14 What is a best practice for call management?
A. Listen to the customer description of the incident.
B. Provide the customer with details of the SLA.
C. Ask the customer for a written communication.
D. Use the CRM system to guide the call.
Answer: A
HDI examen HD0-400 HD0-400 certification HD0-400 HD0-400
NO.15 What is the most important reason for maintaining legal compliance in the Support
Centre?
A. Maintaining legal compliance prevents employees from downloading music.
B. Maintaining legal compliance prevents unauthorised internet usage.
C. Maintaining legal compliance protects identity information.
D. Maintaining legal compliance protects your personal rights.
Answer: C
HDI HD0-400 examen HD0-400 certification HD0-400 HD0-400
NO.16 When is it most appropriate to escalate an incident to a manager?
A. Escalate an incident if the customer begins to complain.
B. Escalate an incident the customer is emotional.
C. Escalate an incident if the customer requests to speak to a manager.
D. Escalate an incident if the Support Centre is short of staff.
Answer: C
HDI examen HD0-400 HD0-400 HD0-400 HD0-400 certification HD0-400
NO.17 Certkiller .com calls with a problem you know they could solve using the Support Centre
web site. What is a best practice for encouraging the customer to try self-help?
A. Ask if they have tried the website and give them the answer.
B. Respectfully talk them through the self-help process.
C. Send them an e-mail with a link to the web site.
D. Tell them that the answer is on the web site and give them the URL.
Answer: B
HDI examen certification HD0-400 HD0-400 HD0-400 certification HD0-400
NO.18 What is the most important reason why Support Centres monitor incidents?
A. Incident monitoring is done by all good Support Centres.
B. Incident monitoring is an ITIL best practice.
C. Incident monitoring is the Support Centre primary function.
D. Incident monitoring results in improved quality of services.
Answer: D
HDI HD0-400 HD0-400
NO.19 What is a best practice for effective cross-cultural communication?
A. Ask open questions.
B. Increase the pace of the call.
C. Repeat everything that the customer says.
D. Use proper language expressions.
Answer: D
HDI certification HD0-400 HD0-400 HD0-400 examen HD0-400 certification HD0-400
NO.20 What is the best reason for using paraphrasing?
A. Using paraphrasing gives the customer a chance to tell you if you have understood
them.
B. Using paraphrasing increases the customer knowledge of technical terminology.
C. Use paraphrasing to repeat the customer words back to them.
D. Use paraphrasing to tell the customer what they should have done.
Answer: A
HDI HD0-400 examen HD0-400 HD0-400 examen
Vous aurez une assurance 100% à réussir le test HDI HD0-400 si vous choisissez le produit de Pass4Test. Si malheuresement, vous ne passerez pas le test, votre argent seront tout rendu.
没有评论:
发表评论