3000.3 dernières questions d'examen certification Avaya et réponses publiés

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Code d'Examen: 3000.3
Nom d'Examen: Avaya (Avaya Small and Medium Enterprise (SME) Communications Solutions Exam)
Questions et réponses: 59 Q&As

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NO.1 Aplication can be used in Conjunction with one-X Portal to provide full softphone and call handing
capability for us
A. Office Voice Portal
B. Office Video Softphone
C. Office Phone Manager Pro
D. Office Softconsole
Answer: B

Avaya   3000.3 examen   certification 3000.3   certification 3000.3   3000.3 examen

NO.2 Which two are power option for IP telephones on the IP Office? (Choose two.)
A. Class B 24 Volt power supply
B. Class A 24 Volt power supply
C. Power-over-Ethemet switch conforming to 802.3af standards
D. 1151D1 Indiviual Power Supply and the 1151D2 Individual Power Supply with Battery Backup
Answer: C, D

Avaya examen   3000.3 examen   certification 3000.3

NO.3 Click the Exhibit button.
A new customer reported an issue on their sire in Milan. The IP telephone can login but cannot make calls
to any agents that are using analog telephones.
Based on the System Monitor traces shown in the exhibit,what is the problem?
A. You need to buy additional licenses
B. All cards may not be seated correctly.
C. 20 packets missed means too many packets lost; IP Office stops the call ptoceeding.
D. Embedded Voicemail is not running properly.
Answer: B

certification Avaya   certification 3000.3   3000.3 examen   certification 3000.3   3000.3

NO.4 A customer is installing ContactStore 7.8 on a separate Windows server from the VoiceMail Pro Server.
What must be set in the servers so that the recordings move from the voicemail server to the
ContactStore server?
A. The Workgroup name must be in each server.
B. VoiceMail Pro must be part of the domain.
C. IP Office must be in a SCN.
D. The registry key is a string containing the name of the share.
Answer: D

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NO.5 Which item must be completed for an IP Office user to be counted in CCR as an agent?
A. User must be defined as an agent in one-X Portal.
B. force Account Code must be checked on the user s Supervisor tab.
C. CCR Agent Must be checked on the user s Supervisor tab.
D. User must be a member of a hunt group.
Answer: C

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NO.6 Secure Digital (SD) card commands can be invoked from which two sources? (Choose two.)
A. one-X Portal
B. IP Office Manager
C. Avaya telephones
D. VoiceMail Pro Clint
E. one-X Portal for IP Office
Answer: B, C

certification Avaya   3000.3   certification 3000.3   3000.3 examen

NO.7 A customer has a help desk call center with 50 agents. Agent time on call are billable to the clients
calling in. which combination of features best meets their needs?
A. VoiceMail Pro, Account codes with CLI, one-X Portal Call Accounting
B. ACD via VM Pro Commpaign Manager and a compaign database
C. ACD to distributed Hunt Groups and one-X Portal Call Accounting
D. ICR with account codes and CDR-enabled for billing.
Answer: D

Avaya   3000.3   3000.3 examen   3000.3 examen

NO.8 An IP Office with Embedded Voicemail (EVM) has the time set using the system telephone. Each time
the IP Office reboots the time changes to the wrong time. Which Windows command can be used to
determine if there is a time server on the network causing the change.?
A. time
B. time server
C. net time
D. get time
Answer: C

certification Avaya   3000.3 examen   certification 3000.3

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Code d'Examen: 132-S-900
Nom d'Examen: Avaya (Avaya IP Telephony Design Elective Exam )
Questions et réponses: 108 Q&As

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NO.1 .Which three should be investigated when validating a wireless network design? (Choose three.)
A. Installed ductwork and walls
B. Locations of network servers
C. Other wireless networks in the area
D. Operating system of user machines
E. Environmental, moisture, temperature variations
Answer: A,C,E

Avaya   132-S-900   certification 132-S-900   132-S-900 examen   132-S-900 examen

NO.2 .You have a corporate site with an S87xx Media Server in location A, and a remote site with an
G700/S8300 LSP processor in Location B. The WAN connection goes down. In what sequence
will the G700 register with the S8300?
A. Each H.248 gateway will reboot and register with the S8300 LSP when it comes back up.
B. The S8300 LSP processor reboots, and then notifies each H.248 gateway it is now the primary
call processor.
C. The S8300 LSP processor notifies each H.248 gateway in the media controller list that it is now
the primary call processor.
D. Each H.248 gateway will detect that the S87xx Media Server is not available and will reregister
with the next Media Server in the media controller list.
Answer: D

Avaya examen   certification 132-S-900   certification 132-S-900   132-S-900   certification 132-S-900   certification 132-S-900

NO.3 .A customer is looking to add a remote location to the S8730. They will have six IP telephones that
will require PoE, two analog CO lines and require basic survivability. Which of the following would
you recommend?
A. G250 - analog / SLS
B. G250 - analog / LSP
C. G350 - analog / SLS
D. IG550 / SLS
Answer: A

certification Avaya   certification 132-S-900   132-S-900 examen

NO.4 .A sales engineer completes an S87xx Media Server/G650 Media Gateway design which includes
IP Telephony, multi-locations, and LAN/WAN integration. One of the deliverables for handoff to the
implementation team is the network region design. What four IP endpoint characteristics may be
included in the network region design document? (Choose four.)
A. Codec set
B. UDP port ranges
C. 802.1p/Q settings
D. VLAN assignments
E. Identification of locations
Answer: A,B,C,E

Avaya examen   certification 132-S-900   132-S-900 examen

NO.5 .Within an S8500 Server, 25 IP Telephony endpoints are connected to 10 digital sets, 10 IP sets,
and 5 CO trunks. How many TN2602 Media Processor boards are required if G.729 is
incorporated?
A. 1
B. 2
C. 3
D. 4
Answer: A

Avaya examen   132-S-900 examen   132-S-900 examen   certification 132-S-900

NO.6 .Your client is considering a VoIP application for their S8500 Media Server and G650 Media
Gateway. Due to the time-sensitive nature of VoIP applications, several issues should be
discussed prior to arriving at a final design. Which two VoIP guidelines should you discuss with the
customer? (Choose two.)
A. VoIP should be implemented on an entirely switched network.
B. VoIP will cause some discourse due to lower voice quality than TDM calls.
C. VoIP endpoints should be placed on separate subnets or VLANs based on communities of
interest.
D. When PCs are attached to IP phones, the uplink to the Ethernet switch should be at least 20
Mbps.
Answer: A,C

Avaya examen   132-S-900   132-S-900   132-S-900 examen   132-S-900 examen

NO.7 .You are preparing to design an IP Telephony-based S87xx. You are assisting the client in
determining the type of QoS/CoS they should incorporate on their data network. What do you
recommend? (Choose two.)
A. Routed networks should use IEEE 802.1p/Q.
B. Switched networks should use IEEE 802.1p/Q.
C. Mixed networks should use either DSCP or IEEE 802.1p/Q.
D. Routed networks should useDiffServ Code Points (DSCP).
Answer: B,D

Avaya   132-S-900 examen   132-S-900   132-S-900 examen   132-S-900   132-S-900 examen

NO.8 .A client is implementing an S87xx Media Server with several G650 Media Gateways. They are
concerned with overheating in the equipment room, especially in the equipment power units.
Which two conditions cause a G650 power supply to initiate an emergency shutdown? (Choose
two.)
A. Overvoltage
B. Overheating
C. Undervoltage
D. High humidity
Answer: A,B

Avaya   certification 132-S-900   132-S-900   certification 132-S-900

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Code d'Examen: 133-S-713.4
Nom d'Examen: Avaya (Avaya Proactive Contact Solutions Implementation Exam (beta))
Questions et réponses: 237 Q&As

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NO.1 The local CA certificate for Avaya Proactive Contact 4.X agent is stored in which location?
A.password file
B.Microsoft Certificate Store
C.registry
D.My Documents
Answer:B

certification Avaya   certification 133-S-713.4   certification 133-S-713.4

NO.2 Which voicemsg.cfg setup is correct to use on an Avaya Proactive Contact with CTI?
A.23:pf_msg1:41031:Female:Outbound:Voice:pf_msg1
B.14:41039:mwait1:Male:Outbound:Voice:mwait1
C.41017:19:infwait3:Female:Inbound:Voice:41017
D.189:virt1m:Male:Virtual:Voice:41026
Answer:A

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NO.3 Which two commands are used to configure the cti_passwd.cfg file for an Avaya Proactive Contact with
CTI with Agent Blending? (Choose two.)
A.cti_passwd
B.cti_passwd
C.cti_passwd -b
D.cti_passwd
Answer:C D

certification Avaya   133-S-713.4 examen   certification 133-S-713.4   133-S-713.4

NO.4 Given the following command: icall %12 %13 1 16144691010 Which function in swit is performed by
this command?
A.It tests incoming channel 12 by placing a call to 16144691010 using outpulse rule 13.
B.It provides a monitoring channel 12 to listen to channel 13 for a call placed to 16144691010.
C.It places an outbound ISDN call through channel 13 to 16144691010 using outpulse rule 12.
D.It places an outbound ISDN call through channel 12 to 16144691010 using outpulse rule 13.
Answer:D

Avaya examen   certification 133-S-713.4   133-S-713.4   133-S-713.4 examen   133-S-713.4 examen

NO.5 Which configuration file on the CPU contains digital switch port addressing information?
A.locale.cfg
B.opmon.cfg
C.dgswitch.cfg
D.phonefmt.cfg
Answer:C

Avaya examen   133-S-713.4 examen   certification 133-S-713.4

NO.6 Which Avaya software is used to provide consolidated reporting with Avaya Proactive Contact 4.X and
other Avaya communication solutions?
A.CMS
B.WebLM
C.Avaya IQ
D.Analyst
Answer:C

Avaya examen   certification 133-S-713.4   133-S-713.4 examen   133-S-713.4 examen

NO.7 Where are greetings, such as the pre-recorded messages an agent hears when they log in or the
messages played to a customer during a virtual job, stored in a Proactive Contact with CTI solution?
A.Avaya CM
B.AES Server
C.Proactive Contact CPU
D.Proactive Contact Digital Switch
Answer:A

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NO.8 Which Avaya CM circuit pack is necessary if the customer expects to do predictive dialing on Proactive
Contact with CTI?
A.TN744 Call classifier
B.TN2602 Media interface
C.TN799 C-LAN
D.TN464 DS1 Interface
Answer:A

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Dernières Avaya 132-S-900.6 de la pratique de l'examen questions et réponses téléchargement gratuit

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Code d'Examen: 132-S-900.6
Nom d'Examen: Avaya (Avaya IP Telephony Design Elective Exam)
Questions et réponses: 103 Q&As

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NO.1 A customer wants to use an Avaya S87xx Media Server with Avaya G700 Gateways at remote
locations. Each G700 Gateway will include an S8300 Local Survivable Processor and approximately 75
IP sets incorporating G.711.
What Avaya feature allows IP sets to register with the S8300 if connectivity to the S87xx is lost?
A. Local CLAN board
B. Alternate Gatekeeper
C. S8300 Auto-Registration
D. Gateway Alternate Redirection
Answer: B

Avaya   certification 132-S-900.6   132-S-900.6   certification 132-S-900.6

NO.2 The customer has a multi node LAN with connectivity to a 16 location multi-vendor (Juniper, Cisco,
3Com and Avaya) WAN.
When implementing VoIP on this network, which two routing protocols should be implemented? (Choose
two.)
A. RIP
B. IGRP
C. ID 10t
D. OSPF
Answer: AD

certification Avaya   132-S-900.6   132-S-900.6   certification 132-S-900.6   certification 132-S-900.6

NO.3 A client is implementing an S87xx Media Server with several G650 Media Gateways. They are
concerned with overheating in the equipment room, especially in the equipment power units.
Which two conditions cause a G650 power supply to initiate an emergency shutdown? (Choose two.)
A. overvoltage
B. overheating
C. undervoltage
D. high humidity
Answer: AB

Avaya examen   132-S-900.6   132-S-900.6 examen

NO.4 A sales engineer completes an S87xx Media Server/G650 Media Gateway design which includes IP
Telephony, multi-locations, and LAN/WAN integration. One of the deliverables for handoff to the
implementation team is the network region design.
What four IP endpoint characteristics may be included in the network region design document? (Choose
four.)
A. codec set
B. UDP port ranges
C. 802.1p/Q settings
D. VLAN assignments
E. identification of locations
Answer: ABCE

Avaya   132-S-900.6 examen   132-S-900.6

NO.5 If a customer has multiple systems from different vendors and wants to network them together, which
software should be used?
A. DCS
B. ARS
C. UDP
D. QSIG
Answer: D

Avaya examen   132-S-900.6   132-S-900.6 examen   132-S-900.6 examen   132-S-900.6

NO.6 You have a corporate site with an S87xx Media Server in location A, and a remote site with an
G700/S8300 LSP processor in Location B. The WAN connection goes down.
In what sequence will the G700 register with the S8300?
A. Each H.248 gateway will reboot and register with the S8300 LSP when it comes back up.
B. The S8300 LSP processor reboots, and then notifies each H.248 gateway it is now the primary call
processor.
C. The S8300 LSP processor notifies each H.248 gateway in the media controller list that it is now the
primary call processor.
D. Each H.248 gateway will detect that the S87xx Media Server is not available and will reregister with the
next Media Server in the media controller list.
Answer: D

Avaya   132-S-900.6 examen   132-S-900.6 examen   132-S-900.6

NO.7 Your customer solution requirements call for a mix of SIP and H.323 endpoints. Which entity in the SIP
Infrastructure can perform routing of sessions invitations, authentications and accounting functions?
A. SIP Proxy
B. SIP redirect
C. SIP registrar
D. SIP media gateway controller
Answer: A

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NO.8 In discussing an organization's DHCP strategy, you find they distribute IP address assignment for IP
telephones at the branch location via the telephony gateway.
Which two gateways are viable options to support the customer's DHCP strategy? (Choose two.)
A. G250 Media Gateway
B. G350 Media Gateway
C. G650 Media Gateway
D. G700 Media Gateway
Answer: AB

certification Avaya   132-S-900.6 examen   132-S-900.6   certification 132-S-900.6   certification 132-S-900.6   certification 132-S-900.6

NO.9 An RFP for a Interactive Voice Response (IVR) unit and mid-sized communication system has been
released. You are responsible for determining the design solution. The RFP states that the IVR platform
must be engineered to handle 135 25-second messages during the busy hour. You calculate this
requirement to equal 47 ports.
If you provide 47 ISDN PRI trunks (two ISDN PRI facilities), which two traffic concerns must you consider?
(Choose two.)
A. No trunk growth is available on the ISDN PRI facilities.
B. 47 active trunks overload the two ISDN PRI facilities, seriously affecting traffic load and call
completions.
C. Considering there is only one channel for signaling, a backup D channel cannot be provided, affecting
traffic if the D channel fails.
D. ISDN PRI facilities direct from the central office limit the caller's ability to connect to the proper
resource, causing increased usage.
Answer: AC

Avaya examen   certification 132-S-900.6   132-S-900.6   132-S-900.6   certification 132-S-900.6

NO.10 A customer is looking to add a remote location to the S8730. They will have six IP telephones that will
require PoE, two analog CO lines and require basic survivability. Which of the following would you
recommend?
A. G250 - analog / SLS
B. G250 - analog / LSP
C. G350 - analog / SLS
D. IG550 / SLS
Answer: A

Avaya   132-S-900.6   132-S-900.6   132-S-900.6

NO.11 You are preparing to design an IP Telephony-based S87xx. You are assisting the client in determining
the type of QoS/CoS they should incorporate on their data network.
What do you recommend? (Choose two.)
A. Routed networks should use IEEE 802.1p/Q.
B. Switched networks should use IEEE 802.1p/Q.
C. Mixed networks should use either DSCP or IEEE 802.1p/Q.
D. Routed networks should use DiffServ Code Points (DSCP).
Answer: BD

certification Avaya   132-S-900.6   132-S-900.6 examen   132-S-900.6   132-S-900.6 examen

NO.12 Which two design issues relate to increasing security in VoIP converged solutions? (Choose two.)
A. suggesting upgrading LAN switches to support QoS
B. defining VLANs to limit access from specific IP endpoints
C. considering encryption on IP calls for protection from eavesdropping
D. considering G.729 compression to protect IP calls from eavesdropping
Answer: BC

certification Avaya   132-S-900.6   certification 132-S-900.6   132-S-900.6   132-S-900.6

NO.13 The S87xx platform is available as a net new system in which configuration?
A. Voice Bearer over ATM
B. Stand Alone (S87xx only)
C. Traditional G3R without IP
D. Voice Bearer over IP (IP Connect)
Answer: D

Avaya   132-S-900.6   132-S-900.6   132-S-900.6 examen   132-S-900.6 examen

NO.14 Which three are QoS/CoS recommendations that the Avaya Solution Designer can make to
optimize an all Avaya Converged IP Solution? (Choose three.)
A. Switched networks should use IEEE 802.1p/Q.
B. Routed networks should use DiffServ Code Points.
C. Port priority can also be used to enhance 802.1p/Q and DiffServ.
D. Mixed networks should choose only one (802.1p/Q or DSCP) as a best practice.
Answer: ABC

Avaya   132-S-900.6   132-S-900.6   132-S-900.6 examen

NO.15 Which three should be investigated when validating a wireless network design? (Choose three.)
A. installed ductwork and walls
B. locations of network servers
C. other wireless networks in the area
D. operating system of user machines
E. environmental, moisture, temperature variations
Answer: ACE

Avaya   132-S-900.6   132-S-900.6 examen   132-S-900.6 examen

NO.16 In a distributed S87xx Media Server system with G650 Media Gateways in 3 port networks, what is the
distance concern with the TDM cable length?
A. Due to the length of the TDM cable, the slack must be coiled and secured to the back of the PN.
B. The TDM cable can be ordered to custom fit the system. The designer must know the PN to G650
layout.
C. If the incorrect cable length attribute is chosen, it will not allow the associated G650s to connect to the
PN.
D. Due to its limited length, each G650 of a PN must be co-located in the same 19 inch data rack as the
rest of the PN.
Answer: D

Avaya   132-S-900.6   certification 132-S-900.6   132-S-900.6   certification 132-S-900.6

NO.17 A customer has an Avaya S87xx Media Server with an Avaya G650 Media Gateway. They want the
remote site tied-in to the main. The remote site has a DSL line for Internet access. They currently have a
secure VPN tunnel to the main site and want to implement VoIP over this tunnel.
What is your biggest concern as a designer?
A. NAT issues
B. implementation issues
C. Security cannot be guaranteed
D. Voice quality cannot be guaranteed
Answer: D

Avaya   certification 132-S-900.6   132-S-900.6

NO.18 Your client is considering a VoIP application for their S8500 Media Server and G650 Media Gateway.
Due to the time-sensitive nature of VoIP applications, several issues should be discussed prior to arriving
at a final design.
Which two VoIP guidelines should you discuss with the customer? (Choose two.)
A. VoIP should be implemented on an entirely switched network.
B. VoIP will cause some discourse due to lower voice quality than TDM calls.
C. VoIP endpoints should be placed on separate subnets or VLANs based on communities of interest.
D. When PCs are attached to IP phones, the uplink to the Ethernet switch should be at least 20 Mbps.
Answer: AC

Avaya   132-S-900.6 examen   certification 132-S-900.6   132-S-900.6 examen   132-S-900.6

NO.19 Within an S8500 Server, 25 IP Telephony endpoints are connected to 10 digital sets, 10 IP sets, and 5
CO trunks.
How many TN2602 Media Processor boards are required if G.729 is incorporated?
A. 1
B. 2
C. 3
D. 4
Answer: A

Avaya   132-S-900.6 examen   132-S-900.6

NO.20 Your client's department store business has 24 locations worldwide. Each location has its own
communications switch and is included in a QSIG network. The stores have standardized on specific
extension numbers representing departments. The client is considering moving to a single, distributed
S8700 system but is concerned with the loss of dial plan functionalities.
How do you address the client's concern?
A. provide Uniform Dial Plan software
B. utilize ACM Multi-location Dial Plan software
C. create unique extensions per location for each application
D. relate that standard S87xx dial plan software will address the issues
Answer: B

Avaya   132-S-900.6   132-S-900.6 examen   certification 132-S-900.6   132-S-900.6 examen

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Code d'Examen: 6201.1
Nom d'Examen: Avaya (Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Exam)
Questions et réponses: 55 Q&As

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NO.1 A technician integratesthecustomer snetwork and links the CM reference between CM and CMS is
greater than 24 hours.
Whatcan be done to fix the problem?
A. Shutdown the CMS to the ak prompt level and adjust the BIOS time.
B. Run the script /cms/install/autotime to synchronize the Communication Manager's time to the CMS
C. In. CMS, login as root and use the /cms/datesync command to sync the CMS and CM time.
D. FromSolarislogin as root and use the date command
Answer: B

Avaya   6201.1   6201.1   certification 6201.1   6201.1

NO.2 When connecting the service PC to S8800, the cable connects the System Management Ethernet
connector port.
Which port is used when hooking the monitor to the CMS T5220?
A. SER MGT Port
B. NET MGT Port
C. NET 1Port
D. XVR-300XB port
Answer: A

Avaya   6201.1   6201.1 examen

NO.3 In an active non-Expert agent selection (AES) environment, what is each hunt group known as?
A. Agent
B. Split
C. Skill
D. Vector
Answer: C

Avaya   6201.1   certification 6201.1   6201.1   certification 6201.1

NO.4 Which two CommunicationManagerfeatures does the VALcircuit pack support? (Choose two.)
A. Music-an-hold
B. Voice over IP
C. Integrated Announcements
D. Local Announcements
Answer: C,D

certification Avaya   6201.1 examen   6201.1   6201.1

NO.5 A customer just upgraded their CMS to releaseR16 from release Rt4. Theswitch is releaseCM4 and is
not going to be upgraded to CM 6untilnextweek
When the switch is upgraded,what needs to happen before the link will come up using theCM6 protocol?
A. Only the reporting adjunct in the switch needs to be changed to R16 CMS.
B. Only the switch release in the CMS needs to be changed to CM6.
C. Both the reporting adjunctthe switch and the switch release in the CMS need to be updated
D. It is not necessary fareither the reporting adjunct orthe switch release to change.
Answer: C

Avaya examen   certification 6201.1   6201.1

NO.6 A customer needs helpwith maintaining service leveltargets.
Which Advocate feature will make automated adjustments to overload settings?`
A. Dynamic Threshold Adjustment
B. Service Objective
C. Dynamic Percent Allocation
D. Vector Queuing Priorities
Answer: A

Avaya examen   6201.1 examen   6201.1   certification 6201.1   6201.1

NO.7 Toactivate, which three options require an Avaya authorization password? (Choose three)
A. simultaneous CMS Supervisor logins
B. the number of agents thatthe CMS can report on
C. the number of users that can be administered in the CMS
D. the number of ACDs thatthe CMS system can monitor
E. features assigned to each user
Answer: A,D,E

Avaya examen   6201.1   6201.1   6201.1   6201.1

NO.8 The Quick Credit call center opened at 8 a.m. on the Friday, the day after a holiday By8:30, the
customer service line had received 6 customercomplaints all1 stemming from calls to the center the day
before. Callers complained thatthey received the all agents are busy
recording but regardlesshow long
they waited, were never answered.
What caused callers to be queued even though the Quick Credit call center was closed onthe holiday?
A. The Communication Manager was down.
B. An agentforgotto log out.
C. The holiday recording was not functioning properly.
D. The holiday was not administered in the holiday tablet
Answer: B

Avaya   6201.1   6201.1   6201.1 examen

NO.9 Click theexhibit button
A Miami basedmedical center is defining evacuation procedures for severe weather conditions The center
has decided to plan for two types evacuations, major and minor During a minor evacuation; the center
willstaff only a few medical answer line agents to answer critical callsmajor evacuation the answer line will
not be staffed instead of reaching alive agent, callers willreceive a pre-recordedinformation
Inthe example vector segment, what is represented by the Ein steps 2 and 3?
A. E is a standard vector code for evacuation
B. E has been administered as a Feature Access Code
C. Ehas a vector variable that is changed when an evacuation is required
D. E is assigned to a VDN that routes calls to an evacuation vector
Answer: D

certification Avaya   6201.1   6201.1   certification 6201.1

NO.10 A customer has purchased 5200 agent licenses and each agent has been assigned at least 3 skills.
Which two values would be a valid Data Storage Allocation entry for "Maximumagents lagged in"?
(Choose two)
A. 10400
B. 15600
C. 100000
D. 500000
Answer: A,B

Avaya   6201.1 examen   6201.1   6201.1 examen   6201.1

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Code d'Examen: 3000.3
Nom d'Examen: Avaya (Avaya Small and Medium Enterprise (SME) Communications Solutions Exam)
Questions et réponses: 59 Q&As

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NO.1 An IP Office with Embedded Voicemail (EVM) has the time set using the system telephone. Each time
the IP Office reboots the time changes to the wrong time. Which Windows command can be used to
determine if there is a time server on the network causing the change.?
A. time
B. time server
C. net time
D. get time
Answer: C

Avaya examen   3000.3 examen   3000.3 examen   3000.3

NO.2 Click the Exhibit button.
A new customer reported an issue on their sire in Milan. The IP telephone can login but cannot make calls
to any agents that are using analog telephones.
Based on the System Monitor traces shown in the exhibit,what is the problem?
A. You need to buy additional licenses
B. All cards may not be seated correctly.
C. 20 packets missed means too many packets lost; IP Office stops the call ptoceeding.
D. Embedded Voicemail is not running properly.
Answer: B

certification Avaya   3000.3 examen   3000.3   3000.3

NO.3 Which two are power option for IP telephones on the IP Office? (Choose two.)
A. Class B 24 Volt power supply
B. Class A 24 Volt power supply
C. Power-over-Ethemet switch conforming to 802.3af standards
D. 1151D1 Indiviual Power Supply and the 1151D2 Individual Power Supply with Battery Backup
Answer: C, D

Avaya   3000.3   certification 3000.3

NO.4 Which item must be completed for an IP Office user to be counted in CCR as an agent?
A. User must be defined as an agent in one-X Portal.
B. force Account Code must be checked on the user s Supervisor tab.
C. CCR Agent Must be checked on the user s Supervisor tab.
D. User must be a member of a hunt group.
Answer: C

Avaya examen   certification 3000.3   3000.3

NO.5 A customer has a help desk call center with 50 agents. Agent time on call are billable to the clients
calling in. which combination of features best meets their needs?
A. VoiceMail Pro, Account codes with CLI, one-X Portal Call Accounting
B. ACD via VM Pro Commpaign Manager and a compaign database
C. ACD to distributed Hunt Groups and one-X Portal Call Accounting
D. ICR with account codes and CDR-enabled for billing.
Answer: D

Avaya   certification 3000.3   3000.3 examen

NO.6 The design for an IP Office has two locations. They will need telephones, voicemail, and meet-me
conferencing ability. They will have a PRI at the main office and the remote office will use the main office
PRI for inbound and outbound calls. The main site has 40 users and one fax machine. The remote site
has 15 users and one fax machine. Which cards and modules are required in the IP Office at the main site
to support all digital telephones?
A. IP500 Preferred edition, three Digital Statin 8 Card, one Analog Phone 2 Card, Universal PRI Trunk
Card, one DS30 Module.
B. IP500 Essential edition, three Digital Station 8 Card, one Analog Phone 2 Card, Universal PRI Trunk
Card, one DS30 Module.
C. IP500 Essential edition, two Digital Station 8 Card, one Analog Phone 2 Card, VCM32, Universal PRI
Trunk Card, one DS30 Module.
D. IP500 Preferred edition, two Digital Station 8 Card, one Analog Phone 2 Card, VCM32 Universal PRI
Trunk Card, one DS30 Module.
Answer: D

Avaya   3000.3   certification 3000.3

NO.7 Aplication can be used in Conjunction with one-X Portal to provide full softphone and call handing
capability for us
A. Office Voice Portal
B. Office Video Softphone
C. Office Phone Manager Pro
D. Office Softconsole
Answer: B

Avaya examen   3000.3 examen   certification 3000.3   3000.3   certification 3000.3

NO.8 Secure Digital (SD) card commands can be invoked from which two sources? (Choose two.)
A. one-X Portal
B. IP Office Manager
C. Avaya telephones
D. VoiceMail Pro Clint
E. one-X Portal for IP Office
Answer: B, C

Avaya examen   certification 3000.3   3000.3 examen

NO.9 What should the telephone number field N in an ARS short code look like if you want to send out caller
ID for the number 3033211234 on an ISDN/PRI line?
A. NCLI3033211234
B. Nss3033211234
C. Ns3033211234
D. NCID3033211234
Answer: C

certification Avaya   certification 3000.3   3000.3   3000.3   certification 3000.3

NO.10 A customer is installing ContactStore 7.8 on a separate Windows server from the VoiceMail Pro Server.
What must be set in the servers so that the recordings move from the voicemail server to the
ContactStore server?
A. The Workgroup name must be in each server.
B. VoiceMail Pro must be part of the domain.
C. IP Office must be in a SCN.
D. The registry key is a string containing the name of the share.
Answer: D

Avaya   3000.3   3000.3   3000.3   3000.3   certification 3000.3

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Avaya meilleur examen 7004.1, questions et réponses

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Code d'Examen: 7004.1
Nom d'Examen: Avaya (Avaya Communication Server 1000 for Avaya Aura® Maintenance Exam)
Questions et réponses: 66 Q&As

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NO.1 A customer has a Communication Server 1000 RIs. 7 x system at their site. You have been asked to
add the Call Pickup feature to the ten IP telephones in the sales department. The customer wants to be
sure active calls are not lost when the change are made.
Which Phones Configuration feature can be enabled allowed you to ensure changes to the telephones
are not transmitted to the call server until the telephone is not busy?
A. Bulk change
B. Courtesy change
C. Group change
D. Template change
Answer: B

Avaya   certification 7004.1   certification 7004.1   7004.1   7004.1

NO.2 Click the Exhibit button.
Given the customer Route List index shown in the exhibit, what is the first expensive route that a
call placed on that RLI could take?
A. Entry 0
B. Entry 1
C. Entry 2
D. Entry 3
Answer: C

Avaya examen   7004.1 examen   7004.1 examen   7004.1 examen   certification 7004.1

NO.3 Click the Exhibit button.
Consider a company ¯ s d i a li ng p l an sho w n i n t he exh i b it and an exa m p l e f o r it s r equ ir e m en t s :
A station user at the company, with Location Code 221, placed an ESN call, dialing 7-221-2581. This
would be an On-Net call and the NARS programming must remove the LOC code and dial the DN
internally.
What programming would remove the location code for a call dialed within the originating Communication
Server 1000 to a DN on that same Communication Server 1000?
A. Each site would have its own Location Code programmed as a Home Location Code(HLOC) under
Translation Table #1 in their CS 1000.
B. The location codes for each site would be programmed under the LOC programming in Translation
Table #2 at all locations.
C. Home NPA Codes (HNPA) for each site would be programmed under Translation Table #1 at each
location in their CS 1000.
D. Each site would have the Location Codesfor all sites programmed as Home Location Codes (HLOC) in
Translation Table #1 of their CS 1000.
Answer: A

certification Avaya   7004.1 examen   7004.1   7004.1 examen

NO.4 Click the Exhibit button.
Given the customer ¯ s p r og r a mm ed da t abase sho w n i n t he exh i b it and AC 1 = 9 , ove r w h i ch R L I w ill a ca ll
placed to 9-1-912-534-2222 complete?
A. RLI 9
B. RLI 4
C. RLI 3
D. RLI 2
E. call will not complete as dialed
Answer: B

certification Avaya   certification 7004.1   7004.1 examen   7004.1 examen   7004.1

NO.5 For a situation where you use the CDP feature at a switch equipped with the MARS software package,
which statement are correct? (Choose two)
A. Use steering codes tor CDP calls that are the same as the assignedNARS Access Cades.
B. Use steering codes tor CDP calls that aredistinct from thoseassigned NARS Access Cades.
C. You can integrate CDP numbers with the NARS Uniform Dialing Plan (UDP).
D. Youcannot shareRoute Lists,Digit Manipulation tables and Time-of-Day schedule withNARS.
Answer: B,C

Avaya examen   certification 7004.1   7004.1

NO.6 The Satellite Link Control feature ensures that the configuration of a call does not include more than one
communications satellite trunk. Tandem trunk calls, when connected through more than one
communication satellite trunk, are subject to transmission distortion due to propagation.
Which parameters are required to be equipped or configured for Satellite Link Control in the
Communication Server 1000?
A. Network Signaling (NSIG) package must be equipped.
Route must be configured with ESN3 signaling.
Route must be designated as a satellite route.
B. Route must be configured with STD or ETN signaling.
Route must be designated as a satellite route.
C. Network Transfer (NXFR) package must be equipped.
Route must be configured with ESN2 or ESN3 signaling
Route must be designated as a satellite route.
D. Network Signaling (NSIG) package must be equipped.
Route must be configured with ESN3 or ESN5 signaling.
Route must be programmed with a Traveling Class of Service (TCOS)
Answer: A

Avaya   7004.1   7004.1   certification 7004.1   7004.1 examen

NO.7 Click the Exhibit button.
A customer has asked if the Communication Server 1000 RIs. 7 x system can route anyone that dial an
unassigned number in the customer ¯ s D I D r ange t o t he A tt endan t.
In reviewing the current configuration as shown in the exhibit, what do you conclude?
(Choose two)
A. only internalstation users are routing to the Attendant
B. internal station users and non tie line users are routing to the Attendant
C. all caller types are receiving an overflow tone
D. NET_DATA Attendant and tie trunk users are receiving an overflow tone
Answer: B

Avaya   7004.1   7004.1   7004.1

NO.8 An administrator is programming an NRS for the first time on a new Communication Server 1000
system RIS. 7.0 system. When attempting to add the Service Domain, it cannot be added as the Add
button is grayed out in the NRS.
Which tasked should you perform to resolve this issue?
A. reinstall the Signaling Server Software
B. reinstall the NRS software
C. switch from Standby database to Active database
D. switch from Active database to Standby database
Answer: D

Avaya examen   certification 7004.1   certification 7004.1   certification 7004.1   certification 7004.1

NO.9 A customer has deployed a Communication Server 1000 RIs. 7 x system at their site. Their sales
department is expanding and you have been asked to add Ave new telephones with the same capabilities
as the existing telephones in the department.
Which programming command should you use to complete this task.?
A. Move to DN
B. Move from TN
C. Copy from DN
D. Copy from TN
Answer: D

Avaya   7004.1 examen   7004.1   7004.1

NO.10 Click the Exhibit button.
Given the SDRR programming options shown in the exhibit, which SDRR programming would allow a
user to dial 1-900-867-3333, but not successfully dial any other 1-900 based number?
A. Table 1
B. Table 2
C. Table 3
D. Table 4
Answer: A

Avaya examen   7004.1   7004.1   certification 7004.1

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Code d'Examen: 3200.1
Nom d'Examen: Avaya (Avaya Modular Messaging with Avaya Message Store Implementation and Maintenance Exam)
Questions et réponses: 65 Q&As

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NO.1 Which three are steps to finish Message Storage Server (MSS) administration? (Choose three.)
A. Administer Classes of Service (CoS).
B. Enter the final IP addresses.
C. Administer switch integration.
D. Place the MSS in a Windows domain.
E. Administer special mailboxes.
Answer: A,D,E

Avaya   3200.1   3200.1 examen   3200.1

NO.2 A technician is installing Outlook Thick Client (OIC).
Which ports on the network need to be opened to allow communications to the Modular Messaging
system?
A. Ports 21 or 23
B. Ports 21 and 443
C. Ports 25, 143, and 389
D. Ports 25, 143, and 5001
Answer: C

Avaya   3200.1 examen   certification 3200.1   3200.1   certification 3200.1   3200.1

NO.3 When considering password security, mailbox passwords can be required to have a specific length.
What is the default minimum subscriber password length, and what is the maximum length the word can
be set to?
A. Default 6; Maximum 10
B. Default 6; Maximum 20
C. Default 4; Maximum l5
D. Default 4; Maximum 10
E. Default 5; Maximum 10
Answer: C

Avaya   3200.1   certification 3200.1   certification 3200.1

NO.4 Which three are pre installation tasks that Avaya recommends for the initial installation of the Modular
Messaging 5.2 system? (Choose three.)
A. Download the software updates and service packs.
B. Run the backup and verification tool.
C. Complete the Data Collection Tool data file.
D. Acquire the RFA authorization file.
E. Download the Configuration Notes.
Answer: A,C,E

certification Avaya   3200.1   certification 3200.1

NO.5 Which backup type is supported for the Avaya Modular Messaging Single Server?
A. Type 2 or 4 DVD RAM cartridge
B. DVD-RW disk
C. FTP/SFTP backup
D. Norton Ghost
Answer: C

certification Avaya   certification 3200.1   3200.1 examen   3200.1 examen   certification 3200.1

NO.6 A technician is installing a service park on a Modular Messaging Single Server. The technician has
copied the updates to the server using the System Platform.
In which folder on the Messaging Application Server (MAS) will the technician find the updates.?
A. C:\Avaya_ Support\Updates
B. C:\Avaya Modular Messaging\Patch Cache
C. C:\Important_Files
D. C:\MM_PATCH_FILES
Answer: D

Avaya examen   3200.1 examen   3200.1 examen   3200.1 examen   3200.1

NO.7 A customer is migrating from Modular Messaging 3.0 on a S3400 server to Modular Messaging
5.2. Which two pieces of information must be obtained to successfully complete this migration? (Choose
two.)
A. the PBX translations
B. the original planning forms for the system that runs on release 3.0
C. the latest analyzed DCT file for the system
D. the private Messaging Application Server (MAS) and Messaging Storage Server (MSS) NetBIOS name
Answer: B,C

certification Avaya   3200.1   3200.1   3200.1 examen

NO.8 A customer had a catastrophic failure, and has just finished reloading a system. They would like to
restore all their data horn an ftp/sftp backup. Which statement described the first Step to restoring their
data in this manner?
A. Stop the voice system processing.
B. Install the latest service pack and patches.
C. Administer the TCP/IP settings
D. Reboot the Messaging Storage Server (MSS).
Answer: A

Avaya   3200.1 examen   3200.1 examen   3200.1

NO.9 As part of the initial installation, configuring the "Offline Access" is important in case there is problem
with the Message Application Servers (MAS) accessing the Message Storage Server (MSS). At which
point in the insinuation process should the "Offline Access" be configured?
A. when configuring the Web Subscriber options
B. only after the MSS is configured
C. when configuring the primary MAS
D. only after all the MASs are configured
Answer: D

certification Avaya   3200.1   3200.1 examen

NO.10 A technician is installing a now Avaya Modular Messaging 5.2 Single Server. The customer wants to
include a Web Client server in the installation.
Which two statements about the Web Client are true? (Choose two.)
A. Web Client can be installed on a separate server from Avaya Modular Messaging.
B. Web Client can be installed as a virtual machine on the System Platform Server.
C. Web Client is not supported by Avaya Modular Messaging 5.2 Single Server.
D. Web Client software should be installed on the Message Application Server (MAS) virtual machine.
Answer: C,D

Avaya   certification 3200.1   3200.1   3200.1   3200.1

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Code d'Examen: 132-S-911-3
Nom d'Examen: Avaya (Specialist IP Telephony Implement and Support Elective Exam)
Questions et réponses: 103 Q&As

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NO.1 You are migrating from a Definity server to an S8500/S87XX server. Where is the IPSI
board located?
A.It is always placed into slot number 1.
B.The location depends on which media server is used.
C.It can be slotted into any available media gateway slot.
D.The location depends on which media gateway is used.
Answer:D

Avaya   132-S-911-3 examen   132-S-911-3 examen

NO.2 An Avaya IP phone is connected over a WAN link to the main office where the TN799
CLAN and
TN2302 IP Media Processor are located. The Avaya IP phone is registered properly on the
CLAN. A DCP
phone calls the Avaya IP phone and the call is answered. The audio quality is poor in both
directions, but
the call stays up until one of the users disconnects. Which two conditions cause this audio
quality problem?
(Choose two.)
A.insufficient IP media processor resources
B.use of the G.711 codec to transmit audio over the WAN link
C.implementing Weighted Fair Queuing (WFQ) on the edge router
D.intermittent connectivity between the Avaya IP phone and the CLAN
Answer:B C

Avaya examen   132-S-911-3   132-S-911-3   132-S-911-3 examen   132-S-911-3

NO.3 DHCP option codes 128 to 254 are reserved for site-specific options. A single number
out of this range
is commonly utilized by vendors to configure their Avaya IP phones via DHCP (Option 176).
Which
additional option code supports vendor-specific options?
A.3
B.23
C.43
D.63
Answer:C

certification Avaya   132-S-911-3   132-S-911-3 examen

NO.4 Your customer asks you to verify the current subnet mask assigned to a remote Avaya
G700 Media
Gateway P330 stack management interface. Which command should you use to obtain this
information?
A.session stack
B.show interface
C.show interface mgp
D.show interface stack manager
Answer:B

Avaya   132-S-911-3 examen   132-S-911-3

NO.5 Which two parameters are found in an H.323 Signaling Group form? (Choose two.)
A.QoS parameters
B.a default gateway
C.the far-end network region
D.a TN799 C-LAN for call signaling
Answer:C D

Avaya examen   132-S-911-3   certification 132-S-911-3   132-S-911-3   132-S-911-3

NO.6 A customer is using Avaya 4600 Series IP Telephones on an Avaya S87xx Server
using several
TN799DP (CLAN) and TN2302 (Medpro) cards. Telephones located at a remote site are
unable to
register with the CLAN. The CLAN can ping and be pinged. Which two commands or
troubleshooting
methods can identify the problem? (Choose two.)
A.list sys-link
B.status station
C.list trace ras station
D.use a network sniffer between the phone and the network
Answer:C D

Avaya examen   132-S-911-3   132-S-911-3 examen   132-S-911-3

NO.7 Within a single Avaya Communication Manager 4.0, how can you have conflicting four
digit extensions
for separate locations in a four digit plan?
A.you insert an additional digit on the incoming trunk group form
B.you enter a different UDP code on the dial plan analysis form and take it off in the incoming
trunk group
C.you enter an extra digit on the dial-plan analysis and delete a digit in the routing pattern
D.you enter X where x is the location number on the uniform dial plan and prefix an additional
first digit;
the changed number matches in AAR analysis and goes to a pattern
Answer:D

Avaya   132-S-911-3   certification 132-S-911-3   certification 132-S-911-3

NO.8 A customer has purchased 20 Avaya IP telephones over a period of three years.
Knowing that the IEEE
802.3af standard has been ratified, the customer decided to purchase a C360-PWR switch to
provide
in-line power to the IP telephones. However, only 15 of the phones power up when they are
connected to
the C360-PWR. Upon investigation you discover the five phones which would not receive
power from
C360-PWR are Generation 1 models that are not 802.3af compliant. Which three methods
should you
use to power these phones? (Choose three.)
A.356A adapter
B.individual power brick
C.1152A1 mid-span unit with adapter
D.other vendor 802.3af compliant device
E.IP phone 4600 Ethernet 30A base switch
Answer:B C E

Avaya   certification 132-S-911-3   132-S-911-3   132-S-911-3 examen

NO.9 In an S87xx MultiConnect, Port Network 18 has no IPSI. Which command will show the
IPSI that is in
control of that Port Network?
A.Status fiber 18
B.List ipserver-interface
C.Status port-network 18
D.Status sys-link 18a0101 current
Answer:D

Avaya examen   132-S-911-3 examen   132-S-911-3   132-S-911-3

NO.10 What color is the LED when a TN circuit pack is executing a test?
A.red
B.green
C.yellow
D.amber
Answer:C

Avaya examen   132-S-911-3   132-S-911-3   certification 132-S-911-3

NO.11 Which two statements are true about DHCP? (Choose two.)
A.a DHCP server is required to configure all Avaya IP telephones
B.a DHCP server can be used to send the DNS server address to the client
C.one DHCP server is required for each subnet containing clients that require the service
D.a DHCP server is used to send an IP address, subnet mask, and default gateway address
to the client
Answer:B D

certification Avaya   132-S-911-3   132-S-911-3

NO.12 You have an S8720 Server optioned for Software Duplication. Which Ethernet port is
the Duplication
Link assigned to?
A.Ethernet 1
B.Ethernet 2
C.Ethernet 3
D.Ethernet 4
Answer:B

Avaya   132-S-911-3   132-S-911-3   132-S-911-3   132-S-911-3   certification 132-S-911-3

NO.13 Which two Avaya Communication Manager commands display the VoIP statistics of a
specific extension
active on call? (Choose two.)
A.status station
B.display station
C.list trace station
D.display trace station
Answer:A C

Avaya   132-S-911-3   132-S-911-3

NO.14 In an Enterprise Survivable Server (ESS) scenario, how do you save translations to
your ESS server?
A.save trans
B.save trans all
C.save ESS settings
D.save trans cluster ESS
Answer:B

certification Avaya   132-S-911-3 examen   132-S-911-3   132-S-911-3   132-S-911-3 examen   certification 132-S-911-3

NO.15 Your customer is unable to light message waiting lights at a small branch office using
a shared Intuity
voice mail system on a QSIG network running DCS. What is the first command you should
execute?
A.list ip-interfaces
B.list media-gateway
C.display-ip-network-region
D.status station
Answer:D

Avaya   132-S-911-3   132-S-911-3 examen   132-S-911-3 examen   132-S-911-3

NO.16 You are working with the powerful concept of a network region section. Which three
parameters can be
set on the IP network region screen? (Choose three.)
A.H.323 endpoint
B.SIP enabled endpoints
C.hairpinning and shuffling
D.UDP port range parameters
E.QoS parameters such as DiffServ/TOS and 802.1p/Q
Answer:C D E

Avaya examen   132-S-911-3   132-S-911-3 examen

NO.17 Which two statements about VoIP Monitoring Manager are true? (Choose two.)
A.VoIP Monitoring Manager is a GUI-based tool that can chart historical graphs of audio
performance on
VoIP endpoints
B.VoIP Monitoring Manager can be used to troubleshoot VoIP endpoints registration
problems and call
signaling problems
C.the reporting interval of VoIP Monitoring Manager can be varied depending on the required
granularity
of the performance statistics
D.VoIP Monitoring Manager is a text-based tool that has the look and feel of a CLI and can
be embedded
into Cajun switches as an add-on feature
Answer:A C

Avaya   132-S-911-3 examen   132-S-911-3   132-S-911-3

NO.18 Which is a characteristic of a global VLAN ID?
A.must have at least five digits
B.can vary from one device to another
C.supports QoS between multi-vendor WAN/LANs
D.remains consistent across all VLAN tagging schemes
Answer:D

certification Avaya   132-S-911-3   132-S-911-3 examen   132-S-911-3

NO.19 A company purchases the right to use Avaya IP Softphone for 100 stations. The users
complain that
the call center buttons (AUX, After-Call, Login, and Logout) programmed on their stations no
longer work
as expected. What is the most likely cause of this problem?
A.TCP/UDP port blockage in the corporate WAN
B.improper administration of the stations in the PBX
C.users trying to use the application for non-supported functions
D.improper installation of the Avaya IP Softphone application on the users' PCs
Answer:C

Avaya   certification 132-S-911-3   132-S-911-3 examen   132-S-911-3   132-S-911-3   132-S-911-3

NO.20 Which Communication Manager (CM) feature utilizes PSTN connectivity when IP WAN
bandwidth limit
has been reached?
A.Inter-Gateway Alternate Routing
B.Intra-Gigabit Analytical Resource
C.Intelligent Global Access Routing
D.Intelligent Gatekeeper Associated Routes
Answer:A

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Code d'Examen: 6201-1
Nom d'Examen: Avaya (Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Exam)
Questions et réponses: 55 Q&As

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NO.1 Toactivate, which three options require an Avaya authorization password? (Choose three)
A. simultaneous CMS Supervisor logins
B. the number of agents thatthe CMS can report on
C. the number of users that can be administered in the CMS
D. the number of ACDs thatthe CMS system can monitor
E. features assigned to each user
Answer: A,D,E

certification Avaya   6201-1   certification 6201-1   6201-1   6201-1 examen

NO.2 In an active non-Expert agent selection (AES) environment, what is each hunt group known as?
A. Agent
B. Split
C. Skill
D. Vector
Answer: C

Avaya   6201-1 examen   6201-1 examen

NO.3 When connecting the service PC to S8800, the cable connects the System Management Ethernet
connector port.
Which port is used when hooking the monitor to the CMS T5220?
A. SER MGT Port
B. NET MGT Port
C. NET 1Port
D. XVR-300XB port
Answer: A

Avaya examen   6201-1   6201-1

NO.4 Click theexhibit button
A Miami basedmedical center is defining evacuation procedures for severe weather conditions The center
has decided to plan for two types evacuations, major and minor During a minor evacuation; the center
willstaff only a few medical answer line agents to answer critical callsmajor evacuation the answer line will
not be staffed instead of reaching alive agent, callers willreceive a pre-recordedinformation
Inthe example vector segment, what is represented by the Ein steps 2 and 3?
A. E is a standard vector code for evacuation
B. E has been administered as a Feature Access Code
C. Ehas a vector variable that is changed when an evacuation is required
D. E is assigned to a VDN that routes calls to an evacuation vector
Answer: D

Avaya examen   6201-1 examen   certification 6201-1   certification 6201-1

NO.5 A technician integratesthecustomer snetwork and links the CM reference between CM and CMS is
greater than 24 hours.
Whatcan be done to fix the problem?
A. Shutdown the CMS to the ak prompt level and adjust the BIOS time.
B. Run the script /cms/install/autotime to synchronize the Communication Manager's time to the CMS
C. In. CMS, login as root and use the /cms/datesync command to sync the CMS and CM time.
D. FromSolarislogin as root and use the date command
Answer: B

certification Avaya   6201-1   6201-1   6201-1 examen   certification 6201-1   6201-1 examen

NO.6 Which two CommunicationManagerfeatures does the VALcircuit pack support? (Choose two.)
A. Music-an-hold
B. Voice over IP
C. Integrated Announcements
D. Local Announcements
Answer: C,D

Avaya   6201-1   6201-1   6201-1   6201-1 examen

NO.7 A customer needs helpwith maintaining service leveltargets.
Which Advocate feature will make automated adjustments to overload settings?`
A. Dynamic Threshold Adjustment
B. Service Objective
C. Dynamic Percent Allocation
D. Vector Queuing Priorities
Answer: A

Avaya examen   6201-1   6201-1   6201-1 examen   certification 6201-1

NO.8 A customer has purchased 5200 agent licenses and each agent has been assigned at least 3 skills.
Which two values would be a valid Data Storage Allocation entry for "Maximumagents lagged in"?
(Choose two)
A. 10400
B. 15600
C. 100000
D. 500000
Answer: A,B

Avaya   6201-1   6201-1   6201-1

NO.9 A customer just upgraded their CMS to releaseR16 from release Rt4. Theswitch is releaseCM4 and is
not going to be upgraded to CM 6untilnextweek
When the switch is upgraded,what needs to happen before the link will come up using theCM6 protocol?
A. Only the reporting adjunct in the switch needs to be changed to R16 CMS.
B. Only the switch release in the CMS needs to be changed to CM6.
C. Both the reporting adjunctthe switch and the switch release in the CMS need to be updated
D. It is not necessary fareither the reporting adjunct orthe switch release to change.
Answer: C

Avaya examen   6201-1   6201-1 examen   6201-1

NO.10 The Quick Credit call center opened at 8 a.m. on the Friday, the day after a holiday By8:30, the
customer service line had received 6 customercomplaints all1 stemming from calls to the center the day
before. Callers complained thatthey received the all agents are busy
recording but regardlesshow long
they waited, were never answered.
What caused callers to be queued even though the Quick Credit call center was closed onthe holiday?
A. The Communication Manager was down.
B. An agentforgotto log out.
C. The holiday recording was not functioning properly.
D. The holiday was not administered in the holiday tablet
Answer: B

Avaya   6201-1 examen   6201-1   6201-1

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